Legal Statement

I. Website Information

ZTO Airlines is committed to providing users with company introductions, air cargo services, route information, news, and other related content through this Website.

All information published on this Website is compiled, published, or updated by ZTO Airlines based on actual business conditions. ZTO Airlines will continue to strive to ensure the accuracy, completeness, and timeliness of the Website content. However, due to business adjustments, market changes, system updates, and other factors, some information on the Website may not be updated in a timely manner or may differ from actual circumstances.

ZTO Airlines shall not bear legal liability for direct or indirect losses arising from accessing or using information on this Website, unless otherwise provided by laws and regulations.

II. Intellectual Property Statement

The intellectual property rights of all text, images, graphics, logos, videos, audio, page designs, program codes, and other content involved in this Website belong to ZTO Airlines and/or its affiliated enterprises. Without prior written permission from the aforementioned entities, no entity may use or otherwise infringe upon the relevant intellectual property rights in any form.

The name, logo, and related brand elements of ZTO Airlines are protected by law, and any unauthorized use may constitute infringement.

III. No Offer, Warranty, or Commitment

Except for service commitments explicitly stated in the content of this Website, information published on this Website does not constitute any form of offer, warranty, or commitment. Information published on this Website (including service commitments) may refer to products or services not available in your location. You may contact ZTO Airlines' service hotline for inquiries. When using this Website, you shall comply with laws and regulations and shall not send illegal or non-compliant information through or to this Website. If relevant laws and regulations are violated, this Website has the right to delete such illegal or non-compliant information without your consent.

IV. Website Usage Standards

When accessing and using this Website, users shall comply with the relevant laws and regulations of the People's Republic of China and shall not engage in the following acts:

(1) Using this Website to engage in any illegal or non-compliant activities;

(2) Uploading or disseminating information that is illegal, harmful, false, or infringes upon the legitimate rights and interests of others;

(3) Attacking or interfering with the normal operation of the Website, or attempting to obtain unauthorized data or system permissions;

(4) Damaging the legitimate rights and interests of ZTO Airlines or other users in any form.

If users are found to have engaged in the above acts, ZTO Airlines has the right to take measures including but not limited to restricting access, deleting relevant information, and pursuing legal liability.

V. Third-Party Links

This Website may contain links to third-party websites, platforms, or services, which are provided solely for the convenience of users in obtaining relevant information.

ZTO Airlines shall not be responsible for the content, services, security, or privacy protection policies of third-party websites. When accessing third-party websites, users shall comply with their relevant regulations and bear the corresponding risks themselves.

VI. Information Protection and Privacy Policy

ZTO Airlines attaches great importance to the protection of users' personal information and data security.

When you use relevant services, submit inquiry information, or engage in other interactions through this Website, ZTO Airlines may collect and process relevant information as required by business needs and take reasonable measures to protect user information security in accordance with applicable laws and regulations.

For specific rules regarding the collection, use, storage, and protection of personal information, please refer to the Privacy Policy.

VII. Disclaimer

To the extent permitted by law, ZTO Airlines does not guarantee that this Website will operate continuously without technical failures, nor does it guarantee that the Website content is completely free from errors or omissions. Under any circumstances (including but not limited to negligence), you (the user) shall bear any loss or damage (including direct and indirect losses) caused by your use of information on this Website, information linked through this Website, or information on other websites linked to this Website. Your use of this Website indicates your agreement to assume all risks of browsing or using this Website.

Internet communications cannot guarantee that transmitted information is absolutely secure or error-free. Such information may be altered, intercepted, destroyed, lost, or delayed, and the Company shall not be liable for errors or omissions of information caused thereby.

In the event of website access interruption, information delay, or data loss caused by network failures, system maintenance, force majeure, or other factors beyond the control of ZTO Airlines, ZTO Airlines will take reasonable measures to reduce the impact but shall not bear full responsibility arising therefrom.

VIII. Statement Updates

ZTO Airlines has the right to modify and update this Legal Statement in accordance with changes in laws and regulations, business development, and Website operation needs.

The updated Legal Statement will be published on this Website and shall take effect from the date of publication.